Expediter

WHO WE ARE

A member of Relais & Châteaux with Three MICHELIN Keys, Fogo Island Inn is a 29-room luxury hotel, built on principles of sustainability and respect for nature and culture. The Inn is a community asset, owned by the charity Shorefast, and 100 percent of operating surpluses are reinvested into Shorefast’s work to secure a resilient future for Fogo Island.

Our work has garnered significant international interest including a feature on 60 Minutes and in The New York Times’ 52 Places for a Changed World. The mission of Shorefast is to build, learn, and share economic development practices that catalyse the assets of local places, starting with Fogo Island.

Learn more about us: fogoislandinn.ca

THE OPPORTUNITY

As an Expediter you bring an attention to detail, a passion for food service preparation and execution.  You posses the ability to bridge service between front of house and back of house teams, ensuring an exceptional dining experience. You are efficient and able to thrive in a fast-paced environment. 

WHAT YOU’LL DO

• Receive orders from servers and communicate them clearly to the kitchen staff, ensuring that all items are prepared according to the guest’s specifications.
• Inspect dishes for accuracy and presentation before they are delivered to the guests, ensuring they meet the Inn’s standards.
• Monitor the timing of food preparation and ensure that orders are delivered in the correct sequence and at the right time, prioritizing items that must be served together.
• Act as a liaison between the kitchen staff and the servers, updating them on order status, delays, or any modifications needed for specific dishes.
• Assist with finishing touches on dishes, such as adding garnishes or side items, ensuring the presentation is visually appealing.
• Ensure that special dietary requests, allergies, or modifications are communicated to the kitchen and handled properly.
• Quickly resolve any issues with incorrect orders or delays, working with the kitchen and serving staff to make necessary adjustments.
• Participate in dining room service as a server as required.
• Maintain a clean and organized pass, ensuring all tools and supplies are in place for smooth operations.

QUALIFICATIONS AND EXPERIENCE

• Prior experience in a food expediting or kitchen support role preferred.

• A minimum of 1 year experience as a server, in in a similar establishment.
• Experience working in Michelin-starred or awarded restaurants preferred.
• Formal food and beverage training or certification from an accredited hospitality school preferred.
• Strong leadership, organizational, and communication skills.
• Ability to identify issues with food presentation, order accuracy, and special requests.
• Strong communication and interpersonal skills, with the ability to engage with guests and work well under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the business.

WHAT WE OFFER

• Competitive wages
• Access to an employee work-out room, to support personal well-being
• An engaged, highly supportive, and collaborative environment that encourages creativity and curiosity
• The opportunity to work in a thriving social enterprise 
• Continued learning and professional development training
• Allowances for travel to Fogo Island may be available
• Housing/accommodations assistance may be available