thornbury
Thornbury Castle
Thornbury Castle

Night Auditor - Part Time

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Posting details

Relais & Chateau at Thornbury Castle are seeking a part time Night Auditor who has the passion to deliver truly memorable and impressive 5* experiences for our guests in a unique and beautifully restored Castle.


About Us 
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. 
Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.


We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ideally a keen interest in history.

  • Be the first person to welcome our guests into the hotel and be ready to make that unique first impression with confidence
  • Assist guests with their luggage and escort them to their rooms using the original stone, spiral staircases
  • Provide guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
  • Cover the switchboard and be able to make/adjust room and restaurant bookings
  • Run End of Day reports and create any other ad hoc reports as required
  • Assist with food and drink requests during the night
  • Complete security checks of the property including waking around the premises as well as monitoring the security cameras
  • Assist across other departments, helping to set up for the following day, including assisting with some basic cleaning tasks
  • Be an excellent communicator and listener with a creative and positive attitude and the ability to address any of our guests' requirements

  • You will hold a full driving license and assist guests with parking their cars
  • Strong IT skills - some experience of Opera Front Office System is desirable

  • £11.92 per hour
  • Part-time permanent position
  • 16 hours a week contract with the opportunity to do additional shifts/hours and covering holidays
  • The role is predominantly shifts between the hours of 11pm to 7am
  • An additional share of the service charge every month
  • 28 days holiday including bank holidays - pro rated
  • A paid day off on your birthday
  • Complimentary stay at the Castle after 3 months' probation successfully passed
  • Training programs (internal and via external professionals) and access to online training facilities
  • Staff and family rates on hotel accommodation and discounts on food and beverages
  • Recognition programs
  • Uniform and free parking provided