Bell Attendant Ambassador

At The Ivy Hotel a Relais & Chateaux, our staff makes every effort to give each guest an outstanding experience, whether they’re here for dinner or an extended stay. We strive to maintain our reputation for sterling service, and are always looking for exceptional staff members ready to join the team at our historic Mount Vernon hotel, located in Baltimore, Maryland.

The 17-room Mount Vernon mansion defies the traditional luxury hotel experience by inviting guests to make the house their own magnificent home in every sense of the word. Similar to a European countryside chateau, the property’s mystique comes from a combination of history dating back to 1889 and curated treasures collected from around the world. Each room, from the Mansion spaces like the Conservatory and Library to the nine suites and eight bedrooms, is a completely different work of art. Just like the all-embracing warmth of Baltimore, The Ivy is a place for guests to slow down and nurture their true selves. 

Welcome to one of the most challenging and rewarding positions at The Ivy Hotel. As an Ivy Hotel Bell Attendant Ambassador you are responsible for the welcome, welfare and safety of all hotel guests, visitors, VIPs, and staff. You maintain the highest level of security for physical property - such as buildings, vehicles, luggage, and so on - to protect from theft or damage.

You’ll be the first staff member a visitor meets, and the last one they’ll say goodbye to when they depart. Does a guest feel warmly welcomed upon arrival, and leave feeling like royalty? Then you have succeeded.

This is the job for you if:

• You love to provide personalized hospitality and a heartfelt sense of welcome and community

• You enjoy working as part of a close-knit team

• Your look is put-together and well-groomed

• You’re friendly, and also discreet

• You can make eye contact and conversation

• You think of repeat guests as members of the Ivy family

• You are in good health and can stand for long periods of time

• You know (or want to know) Baltimore inside out! And you love to offer advice and direction on what to do, where to go, and how to get there

• You know how to drive and have a license to prove it

• You’re happy to valet cars and assist with luggage when needed

• Valid driving license is a must.

• Ability to stand outside, 8+ hours, in all weather conditions

• Able to lift 50 lbs.

• Ability to run, kneel and/or bend at the waist

• Hospitality experience is fantastic! And if you have never worked at a hotel before, an outgoing personality and a motivated attitude will do the trick; we can teach you the rest

Benefits:

• Paid Vacation and Holidays
• Medical and Dental Insurance
• Short and Long Term Disability Insurance
• Basic and Optional Life Insurance
• Retirement Savings Plan
• Staff Meal

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.