Reservations Assistant

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is an AA 5 Red Star Hotel with 2 AA Rosettes for food and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch. 

We are currently seeking a dedicated Reservations Assistant to join our team at Sheen Falls Lodge. In this role, you will be pivotal in delivering a five-star experience, responsible for upselling and managing guest room reservations to the highest standard.

Key Responsibilities:

• First Point of Contact: As the initial touchpoint for our guests, you will expertly communicate available options, rates, and itineraries, ensuring a seamless and personalized booking experience.
• Reservation Management: Convert all inquiries into confirmed bookings while maintaining and updating our reservations system (Hotsoft).
• Rate Management: Manage and distribute rates effectively through our Channel Manager (D-Edge), ensuring optimal pricing and availability.
• Customer Relations: Cultivate and maintain strong relationships with our guests, providing exceptional service and attention to detail at all times.

Candidate Profile:

• Experience: Minimum of 1 year in a similar position within a 4 or 5-star hotel environment.
• Technical Skills: Proven proficiency in Microsoft Word, Excel, and Outlook. Knowledge of booking systems and CRM software is essential. Familiarity with the Hotsoft booking system is highly desirable.
• Language Proficiency: Must be a fluent English speaker with excellent written and verbal communication skills.
• Interpersonal Skills: Strong networking and interpersonal abilities, with a focus on customer satisfaction.

Working Hours: This role requires flexibility with daily 8-hour shifts, rostered up to 8 pm. You will work 5 shifts over a 7-day period, including Saturdays and bank holidays (shared amongst the team)

If you have the necessary experience and are eager to contribute to our five-star service, we invite you to apply for this exciting opportunity at Sheen Falls Lodge.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades.  We are looking for an individual that will help us not only maintain our standard but improve upon it.

Should you like to apply for this position please email your cv to hrassistant@sheenfallslodge.ie